Return Policy
At The Sophie Store, we take pride in ensuring your shopping experience is worry-free and satisfying. Our return policy is designed to offer you peace of mind. If, for any reason, you are not completely satisfied with your purchase, you have up to 7 days from the date of receipt to initiate a return.
Return Authorization:
- For items with visible damage or defects, please send pictures or a video of the damaged part(s) to our official WhatsApp number: +447468911322. This will help expedite the return process.
- Once you submit your return request, our customer support team will review it promptly. You will receive an email confirmation containing a return authorization and comprehensive return instructions within 2 business days.
Packaging and Shipping:
- Carefully pack the item(s), including all accessories, manuals, and original packaging, in their original condition.
- Ship the package to our return address at: 148 Lawrence Avenue Ilford London E12 5QP
Processing Timescales:
- Upon receiving your return, our dedicated team will inspect the item(s) and process your refund or replacement within 7 business days. You will be notified via email once the process is completed.
At Sophie Store, we prioritize your satisfaction, and our goal is to make the return experience as transparent and efficient as possible. Should you have any inquiries or require further assistance, please feel free to reach out to our friendly customer support team at support@thesophiestore.com or +447468911322.
Thank you for choosing Sophie Store. We look forward to serving you again and ensuring your shopping experience is exceptional in every way.
Return Address is given below:
Name: The Sophie